Workforce Solutions

Three flexible models for employee and process-based outsourced solutions providing higher value results and improved operational outcomes.

WHY CHOOSE INFORM

Drivers of Workforce Outsourcing

Engaging Inform as a workforce partner means higher value results

Successful Sourcing

More successful workforce sourcing and availability through our extensive recruitment networks

Financial Control

Improved financial control and cost reduction through optimised workforce management

Optimum Balance

Perfect balancing between functional performance-based outcomes and traditional headcount

FLEXIBLE MODELS

Three Workforce Solution Options

Adapted to your specific requirements and business needs

Long-Term Partnership

Employee Outsourcing

The client is committed to long term and permanent employment, with the preference for employees to be employed by Inform and seconded on to the client as the equivalent of a full-time employee.

Characteristics:

  • Inform employs the employee on behalf of the client
  • Client directly determines wage and benefits
  • Client shoulders all employment costs and statutory entitlements
  • Inform provides payroll and HR as a service
  • Inform acts as the legal employer
  • Fixed fee structure with fully identified pass-through costs

Best For:

Organisations requiring permanent staff without direct employment administration

Most Flexible

Resource Contracting

The client contracts Inform to provide resources based on agreed specifications and terms. No commitment to employment costs or employee entitlements - only agreed fees and specifications.

Characteristics:

  • Inform employs the employee independently of the client
  • Inform provides employee under contract with seamless background services
  • Inform shoulders all employment costs and entitlements independently
  • All-inclusive fee structure

Customisable Terms Include:

  • Flexible payment terms
  • Pre-determined end dates
  • Pay only for work performed (no pay for absence)
  • No costs for statutory entitlements
  • Customizable, non-restricted termination conditions

Best For:

Organisations requiring maximum flexibility and cost predictability

Outcome-Based

Managed Services

The client contracts Inform to provide services based on specific scope conditions such as work outcomes, deliverables, KPIs, and established methods, systems and processes.

Scope Options:

  • Services by named resources or unnamed resources
  • Fee structure related to delivery of service conditions
  • Performance-based pricing models available

Regular Service Types:

  • Marketing campaigns with deliverables and KPI-dependent costs
  • Lead generation cost-per-lead campaigns
  • Sales executive work with KPIs and deliverables
  • Event marketing (advertising, registration, attendance, follow-up)
  • Digital work based on work types and quantity completed
  • Application development (specify, build, operate, maintain, support)
  • Support and HelpDesk services with assured staffing and response KPIs

Best For:

Organisations focused on specific outcomes and performance metrics

COMPREHENSIVE COVERAGE

All Office Desk-Based Functions

Where in your business are you wanting to achieve resource and role-based improvements?

Sales

The sales function for coverage of the market to reach new customers and develop existing ones.

Telesales Telemarketing Inside Sales Sales Executives

Support and Service

A large range of response-based personnel from customer helpdesk and support through to Technical IT Service Desk.

Customer Support Help Desk IT Service Desk Technical Support

Marketing

Marketing personnel to operate your marketing agenda. Update assets, run campaigns, oversee website changes.

Marketing Executive Copywriter Campaign Manager

Operations

A large and varied set of processes that provide day-to-day tasks and process fulfillment.

Order Processing Customer Enrollment Claims Specialists

Digital

Digital includes design, through to production and operations including website, email and applications.

Graphic Design Web Development Application Development

Finance and Accounts

Bookkeeping, accounting, purchasing, bills, expense administration, payroll, leave, time and attendance.

Bookkeeper Accountant Finance Administrator Payroll Officer

IT

IT specific personnel from operations, analysts and development.

IT Operations Systems Administration Network Administration End User Technician

HR

Recruitment, Employment, Discipline, Termination.

HR Officer Talent Acquisition

SERVICE EXCELLENCE

Inform's Workforce Service, Skills and Abilities

Leading-edge workforce platform components ensuring the very best solutions

Recruitment and Hiring

Access to the best candidates through extensive recruitment networks and industry connections

Job Packaging

Competitive salaries and innovative benefits to attract and retain top talent

Work Environment

Flexible options including offices, hybrid arrangements, and work-from-home platforms

Training

Dedicated and in-role guidance to teach and test, ensuring workforce readiness and operational culture

Tools, Systems and Process

Task fulfillment with efficiency and productivity through optimized workflows

Performance Management

Supervision and leadership driving workforce performance levels to exceed expectations

Employment Law

Assuring the law is fully understood and accommodated at all times for complete compliance

HR Practices

Workplace and employment practices that support and protect both the Employer and the Employee

Key Questions to Consider

Where in your business are you wanting to achieve resource and role-based improvements?

Where in your business do you have job role gaps, vacancies or outsourcing opportunities?

Inform provides resourcing and outsourcing across all office desk-based job functions and processes. Get in touch today and discover the right resourcing solution for your business.

Contact Now